Proof in Motion — How Finmile Powers the World’s Smarter Deliveries

Case Study Hub Overview

From billion-dollar marketplaces to new-age delivery startups, Finmile’s AI logistics platform drives real, measurable results.

We don’t just optimise routes. We rewire how deliveries work — making them faster, cheaper, greener, and more reliable for everyone. Explore how some of the world’s most forward-thinking companies use Finmile to transform logistics.

Featured Studies:
  • TikTok Shop — Orchestrating viral-scale delivery
  • Ricoh — Digitising field and service logistics with AI
  • Up To Your Door — Scaling a national delivery network through Finmile SaaS
  • NetZero Logistics (USA) — Building America’s most efficient EV delivery fleet
Book a Demo

Case Study — TikTok Shop

Delivering at Viral Speed

Finmile became the backbone behind TikTok Shop’s rapid scaling — unifying carriers, routing, and real-time ETAs so the marketplace could scale without logistics friction.

Challenge

Multiple DSPs, disconnected systems, inaccurate ETAs and manual spreadsheets created delivery chaos and risked the brand experience.

Finmile Solution

AI Logistics OS integrated with TikTok’s OMS, providing continuous route recalculation, unified Control Tower, and Driver Apps for instant POD (photo, signature).

Results
  • 38% improvement in route efficiency (60 days)
  • 42% reduction in “Did Not Receive” queries
  • 99.89% on-time delivery rate
  • Unified visibility across carriers
Efficiency +38%
On-time 99.89%

“Finmile helped us scale with confidence. Their platform gave us the precision and control our marketplace needed.” — Operations Lead, TikTok Shop

SEO: TikTok delivery platform · AI logistics UK · parcel routing
Book a Demo

TikTok Shop:
Delivering at Viral Speed

How Finmile's AI Logistics OS unified carriers, routing, and real-time visibility to power TikTok Shop's rapid marketplace scaling without logistics friction.

The Challenge

Delivery Chaos at Scale

TikTok Shop's explosive growth created a perfect storm of logistics challenges. Multiple delivery service providers (DSPs) operated in silos, disconnected systems prevented real-time visibility, and manual spreadsheets led to routing inefficiencies. Inaccurate ETAs frustrated customers, while the lack of unified tracking risked undermining the brand experience that drives viral commerce.

The Solution

AI-Powered Logistics Operating System

Finmile integrated seamlessly with TikTok's Order Management System, providing a unified Control Tower with end-to-end visibility across all carriers. The platform's AI engine continuously recalculates optimal routes based on real-time conditions, while purpose-built Driver Apps enable instant proof of delivery through photos and digital signatures. The result: precision logistics that match the speed of viral commerce.

Results

Impact in 60 Days

📈
38% improvement in route efficiency
📦
42% reduction in "Did Not Receive" customer queries
⏱️
99.89% on-time delivery rate maintained
🎯
Complete carrier visibility unified in single platform
+38%
Efficiency Gain
99.89%
On-Time Rate
"

Finmile helped us scale with confidence. Their platform gave us the precision and control our marketplace needed to deliver on our promise to millions of customers.

— Operations Lead, TikTok Shop
TikTok delivery platform AI logistics UK Parcel routing optimization Last-mile delivery E-commerce logistics
Book a Demo

Case Study — Ricoh

From Spreadsheets to Smart Sustainable Logistics — modernising field service and delivery operations.

Challenge

Manual route planning that ignored traffic, time windows and workload led to late arrivals, wasted miles and poor SLA performance.

Finmile Solution

Integrated with ERP and field systems to auto-generate balanced routes, digitise POD and adapt to cancellations in real time.

Results at a glance
80% ↓ planning time
26% ↓ fuel use
99.9% on-time
CO₂ analytics

“Before Finmile, deliveries were guesswork. Now, every mile is data-driven — and every delivery is on time.” — Logistics Manager, Ricoh UK

SEO: field service logistics software · AI routing for engineers
Book a Demo

Case Study — Up To Your Door

How a regional courier became a national player using Finmile’s SaaS stack.

Overview & Challenge

Dispatch, routing and partner coordination were manual. Different partners used separate systems and there was no cross-fleet visibility — scaling meant losing control.

Finmile Solution

SaaS onboarding with AI Routing, Driver App and Control Tower. Dynamic route optimisation across partner fleets and instant POD digitisation.

Impact
  • 37% lower cost per delivery
  • 32% higher driver productivity
  • Zero new headcount while doubling parcel volume
  • Real-time visibility across partners
Cost -37%
Prod +32%

“Finmile made us look and operate like a national carrier overnight.” — Founder, Up To Your Door

SEO: delivery SaaS platform · AI logistics software
Book a Demo

Case Study — NetZero Logistics

Sustainability that scales — energy-aware routing and CO₂ analytics for EV fleets in NYC & CT.

Challenge

EV fleet constraints — charging time, limited range, and urban congestion — led to inefficient routing and downtime.

Finmile Solution

EV Routing Intelligence analysed battery state, payloads and live traffic to plan energy-balanced routes, predict charging needs and reroute mid-shift when required.

Key outcomes
  • 40% reduction in CO₂ emissions
  • 21% more deliveries per vehicle per day
  • 24% lower operating costs
  • Fleet uptime above 96%
CO₂ -40%
Uptime 96%+

“Finmile gave us a sustainability edge that also made financial sense. Every route is greener, faster, and more efficient.” — COO, NetZero Logistics

SEO: electric delivery software · EV route optimisation USA
Book a Demo